Warranty
SPITFIRE DOORS LIMITED
ALUMINIUM DOOR WARRANTY
The warranty set out in Clause 1 (this warranty) is given by Spitfire Doors Limited, company registered number 9665503, whose registered office is: Dogrose Hangar, 5 Snape Road, Macclesfield, Cheshire, SK10 2NZ in respect of Spitfire Doors S-200 Series hinged doors, S-500 Series hinged doors, S-600 Pivot Series doors and S-700 Pivot Series doors (“Door” or “Doors”).
This Warranty is tied to the Design Partner, Retail Installer or Developer (“Installation Company” or “Installer” or “Partner”) who the order confirmation and invoice is addressed to, and is subject to all of the provisions set out herein.
- What the warranty covers
1.1Subject to the provisions of this Warranty, Spitfire Doors warrants for up to 10 years from date of manufacture that Doors (“Standard Warranty Period”) will be free from defects in design, material and manufacture.
- 2If notice of a claim is made in accordance with clause 4.1 below during the Standard Warranty Period:
1.2.1 within a reasonable time of discovery that the Doors do not comply with the provisions of paragraph 1.1, and
1.2.2 Spitfire, at their request has a reasonable opportunity of examining such Doors
Spitfire Doors may at its sole discretion and subject to the provisions of this Warranty supply parts ONLY, allowing for repair to the defective Door. Replacement parts are chargeable up front, and will be credited once the defected parts have been returned and inspected by Spitfire Doors in a timely manner. If Spitfire Doors (in its absolute discretion) decides that the Door cannot be repaired, or it is uneconomical to repair, then Spitfire Doors will replace the Door with a Door of the same or similar make and specification. All replaced or repaired Doors shall be warranted for the unexpired portion of the Standard Warranty Period. Labour costs are not included, and any work should be carried out by the original installer otherwise the installation warranty they provide separately will become void.
1.3 The availability and period of the Standard Warranty depends whether the door is installed in a “Marine and Hazardous Environment”, which is defined as:
1.3.1 Up to 2,000 meters (in a straight line) of UK coastline according to an ordnance survey map; please see 1.5 for full details
1.3.2 Within to 2,000 meters of a heavy industrial factory, mining or fossil fuel plant
1.3.3 Within a room with an indoor swimming pool
1.4 The availability and period of the Standard Warranty also depends on whether the door is installed in a “Commercial Application” which is defined as:
1.4.1 On a commercial premises (e.g. Office building, Shop)
1.4.2 As the entrance to a block of flats or as an apartment door
1.5 The Standard Warranty for Doors installed in a Marine and Hazardous Environment or Commercial Application is also subject to:
1.5.1 the Doors being cared for, cleaned and maintained as outlined in the maintenance instruction videos, which are available on the Spitfire Doors website.
1.6 The Standard Warranty periods are as follows:
|
|
Non-Hazardous, domestic environment – Standard Warranty |
| Free from defects in design, material and manufacture | 10 years |
| Repairability | 10 years |
| Paint
Matt & Textured RAL Colours, Wood Effects and Designer Finishes |
10 years |
| Gaskets & Seals | 10 years |
| Glass
within the door and side and top lights |
5 years |
| Hardware Finish | 2 years |
| Moving parts Hinges, Pivot Mechanism, Cylinders and Manual & Electronic Locks |
2 years |
| Electronic components Fingerprint Scanner or Code Pads, LED Lighting and Electric Day Latch |
2 years |
- The Limited Warranty periods for Marine and Hazardous Environment (“M&H Envi.”) or Commercial Application are as follows:
|
|
Marine and Hazardous domestic environment – Limited Warranty | Commercial Application -Limited Warranty |
| Free from defects in design, material and manufacture | 5 years | 2 years |
| Repairability | 5 years | 2 years |
| Paint
Matt & Textured RAL Colours, Wood Effects and Designer Finishes |
5 years (Excludes Matt RAL finishes. Textured RAL are recommended for M&H Envi.) |
2 years |
| Gaskets & Seals | 10 years | 2 years |
| Glass
within the door and side and top lights |
5 years | 2 years |
| Hardware Finish | 1 year (Black, Polished or Anodized Hardware is recommended in M&H Envi.) |
Zero |
| Moving parts Hinges, Pivot Mechanism, Cylinders and Manual & Electronic Locks |
1 year | Zero |
| Electronic components Fingerprint Scanner or Code Pads, LED Lighting and Electric Day Latch |
1 year | Zero |
2. General Conditions
2.1 This Warranty is given by Spitfire Doors subject to the following conditions:
2.1.1 Spitfire Doors shall be under no liability under this Warranty if the Door cannot be identified as a Spitfire Door and show the unique Spitfire Doors order number or product serial number when applicable
2.1.2 This Warranty is tied to the Installation Company whom the order confirmation and invoice is addressed to. This Warranty is void if a Spitfire Door has been removed from the original installation property. This Warranty will not be transferrable under any other circumstances. For the avoidance of doubt, this Warranty does not apply to Doors which are purchased second hand or through private sales, for example, eBay or ex-display Doors. In the interest of clarity, no Warranty is provided for Doors obtained in this manner
2.1.3 This Warranty will not apply if where necessary Spitfire Doors is not provided with full information including photographs, videos and reasonable access to the Property where requested, and given a reasonable period of time to carry out any assessments or supply any replacements
2.1.4 This Warranty does not apply to parts or components added to the Doors outside of the manufacturing process (including glass and hardware) by any third party or by the end user and Spitfire Doors cannot be held responsible for the parts causing issues with either operation or paintwork of the Door in any way
2.1.5 Spitfire Doors will not be responsible or liable for any form of decoration or making good associated with the repairing or replacing of the Doors
2.1.6 This Warranty does NOT apply to the installation of the Door. The installation warranty is provided by your chosen Installation Company
3. Warranty exclusions and limitations
3.1.1 In no circumstances shall Spitfire Doors be liable under this Warranty for any defect in the Doors:
3.1.2 if the defect in the Doors arises because you (or any person acting on your behalf) failed to follow Spitfire’s or the Installation Company’s oral or written instructions as to the storage, installation, use and maintenance of the Doors, including following the operational & maintenance guide videos, which are available on Spitfire Doors website. For the purposes of this Warranty, you are deemed to have reviewed our operational & maintenance guides on our website, or followed the operational & maintenance instructions given to you by your Installation Company, and Spitfire Doors is under no obligation to supply you with this information directly.
3.1.2 for labour costs or the cost of a replacement slab or frame associated with replacing a moving component that have failed due to misuse, insufficient maintenance, attempted burglary or moving parts outside of the warranty, resulting in the door being inoperable
3.1.3 if you (or any person on your behalf) alter or repair the Doors without the written consent of Spitfire Doors or you (or any person on your behalf) use the Doors for a commercial purpose or any other purpose other than for which the Doors were designed
3.1.4 if the defect arises as a result of wilful, malicious or accidental damage, improper use, negligence (other than Spitfires negligence), not reporting warning signals, such as a beeping locking system, or abnormal storage or working conditions
3.1.5 whilst payment of the price of the Doors (including any interest owing) to Spitfire Doors remains outstanding
3.1.6 if the Door has not been fitted or installed correctly
3.1.7 if Spitfire Doors was not notified at the time of purchase that the Doors were going to be installed in a Marine and Hazardous Environment or Commercial Application; or
3.1.8 if the defect arises because of fire, explosion, flood, lightning, extreme, abnormal or adverse weather conditions, acts of God, terrorism, vandalism, criminal acts or any other external influences or for any reason outside of Spitfire’s reasonable control
3.2 All rights and benefits under this Warranty will be forfeited by you if a fraudulent declaration or claim is made.
3.3 If any claim by you is determined by Spitfire Doors to be invalid (due to any of the circumstances set out in paragraph 3.1 or otherwise by Spitfire Doors acting reasonably), Spitfire Doors may charge you for any costs and expenses incurred in investigating the claim and charge for any repairs or replacements made.
3.4 Subject to Section 1, except as expressly set out in this Warranty, Spitfire Doors shall not be responsible or liable to you for losses that you suffer arising out of or in connection with this Warranty. Without prejudice, to the generality of the foregoing (subject to Section 1), Spitfire Doors shall not be responsible for:
3.4.1 loss of income or revenue
3.4.2 loss of profit
3.4.3 loss of business loss of anticipated savings
3.4.4 loss of data
3.4.5 any costs associated with installation or required remedial works
3.4.6 any waste of time, or
3.4.7 any losses whatsoever caused by or arising from any breach of any terms of an agreement (whether stand alone or part of any larger agreement) for sale of the Doors between you and the supplier of the Doors
3.5 Nothing in this Warranty excludes or limits in any way Spitfire’s liability for:
3.5.1 death or personal injury caused by Spitfire’s negligence
3.5.2 fraud or fraudulent misrepresentation
3.5.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982
3.5.4 defective Doors under the Consumer Protection Act 1987, or
3.5.5 any other matter for which it would be illegal or unlawful for Spitfire Doors to exclude or attempt to exclude its liability
4. Claims procedure
4.1 To make a claim under this Warranty, you must:
4.1.1 Contact the Installation Company who owns the contract with Spitfire Doors for the Door first and the Installation Company will obtain any replacement parts from Spitfire Doors or arrange any repairs covered by themselves if necessary. Spitfire Doors must communicate with the Installation Company only, as they hold the contract for the Door
4.1.2 If you are unable to contact the original Installation Company due to insolvency, then you should engage with an alternative Design Partner, or Aluminium Retail Installer to attend your site and assess the remedial work required. Spitfire Doors will work with any Design Partner or Aluminium Retail Installer to issue replacement parts where it has been validated to be a manufacturing failure. Using an alternative supplier for remedial work will not invalidate your manufacturer’s warranty, however, any damage caused, or alteration made to the Door by this work may not be covered and will void the installation warranty given to you by your original Installation Company. Any costs or fees associated with the new installer will not be covered by Spitfire. Your installer/supplier will need to submit a Warranty Claim on your behalf
4.2 The information required in the Warranty Claim submitted by your Installation Company must include (but shall not be limited to):
4.2.1 Installation Company contact details
4.2.2 The unique order number (starting with SD) or serial number for your Door (visible on the ID plate between the hinges), along with the name of the original Installation Company and date of purchase
4.2.3 Full details of the alleged defect in your Door including at least five photographs from different perspectives, videos and a detailed description
4.2.4 Warranty claims can be submitted by your design partner/supplier/installer via one of the following options:
4.2.4.1 e-mail to tech@spitfiredoors.co.uk
4.2.4.2 Via Whatsapp on 07391 057 020
4.2.4.3 Post to Spitfire Doors Limited, Dogrose Hangar, 5 Snape Road, Macclesfield, Cheshire, SK10 2NZ (Attention of: Tech Team)
4.3 If all of the information required by the Warranty Claim Form is not provided in full, Spitfire Doors will not be able to begin the claim process which could delay your claim and/or result in it being rejected.
4.4 You will be contacted within 1-3 working days of conclusion of Spitfire’s assessment of your claim with Spitfire’s conclusions, proposed next steps (if any) and/or requirements for provision of further information.
5. Governing law and jurisdiction
You agree that this Warranty, and any dispute or claim arising out of or in connection with it (including non-contractual disputes and claims) or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales and you submit to the exclusive jurisdiction of the English Courts in relation to such disputes or claims.
This Warranty applies to Aluminium Front Doors installed throughout the UK and Ireland.
Terms and Conditions
- General Information and Website Usage
- www.spitfiredoors.co.uk is owned and operated by Spitfire Doors Limited, registered in England and Wales. Company Registration Number: 9665503 Registered office address: Spitfire Doors Limited, Dogrose Hangar, 5 Snape Road, Macclesfield SK10 2NZ. VAT registration number: 221 4866 21.
- By using this site, users agree to Spitfire Doors Limited usage policy, explained in these Terms & Conditions (below).
- This site and the Spitfire Doors trademark belongs to Spitfire Doors Limited. The copyright to the contents of this site is owned by Spitfire Doors Limited or other third parties who have licensed use. Users may download material from this site for their own personal, non-commercial use only, provided all copyright notices are kept intact. Any other copying, redistributing, or publishing of any part of this site in any manner is strictly prohibited.
- The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on the Spitfire Doors Limited website belong to Spitfire Doors Limited. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that Spitfire Doors Limited will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.
- Products
- All Spitfire Doors Limited products, doors and accessories, carry manufacturer’s specific warranties, specified on the product page.
- Spitfire Door Limited products are sourced from leading manufacturers, so they have different fitting and/or maintenance instructions and warranty conditions. Please contact our sales team for advice on a particular product/s.
- Due to colour and texture variations on powder coated, painted, textured and anodised finishes, the delivered product will not exactly match any picture or any image on a computer screen, although it will be made using the same technology and materials.
- All Spitfire products may vary in colour and or texture, therefore we strongly advise customers to purchase all goods for one project at the same time, to avoid variance. For additional goods that you may be hoping to match with goods previously supplied, we are unable to guarantee continuity of product. In any event, Spitfire Doors Limited cannot be held responsible for colour or texture variation on products.
- We reserve the right to change manufacturer’s materials without prior notice.
- Faults and Warranty
- The Customer is obliged to carefully check all goods upon arrival. Any visible faults (glass or breakage, incorrect products or quantities supplied, scratches, dents etc.) must be specified clearly on the Delivery Note for any claims to be considered. PLEASE DO NOT SIGN GOODS AS UNCHECKED, as your signature is acceptance of the goods being in good condition and will cause a claim to be rejected.
- Any developed faults must be reported in writing (email, fax or mail) along with a photograph or video of the problem area, during the warranty period. We advise you to contact us to confirm we have received the email or fax and to use a recorded mail service requiring a signature, to avoid delay to any claim. In most cases a site inspection will be carried out to confirm the reported fault – an upfront call out charge will apply, which will be credited back after the visit if the problem is identified as a manufacturing or product warranty fault.
- Any product reported as faulty on the day of delivery must not be fitted, finished or altered, as Spitfire Doors Limited cannot replace products if any alterations have been carried out.
- Finishing, fitting, alterations and further maintenance of products can only be carried out according to manufacturer’s instructions supplied by Spitfire Doors Limited prior to or during the delivery of the goods. Any deviation from the manufacturer’s instructions will cause the warranty to be void.
- Due to the manufacturing process, goods may sometimes vary slightly in size from those ordered or displayed on our website. This is not considered as a defect and the product is not returnable or refundable.
- Any goods purchased as factory seconds, clearance, end of line, ex-display stock or warehouse damaged are sold as seen, do not carry a warranty and are not returnable or refundable.
- Conditions of Sale
- A 50% deposit must be paid when placing an order, for the order to be accepted. Deposits are non-refundable. Prices quoted will be nett and value added tax (V.A.T) must be added, at the prevailing rate. The estimated delivery lead time is only valid when the 50% deposit has been received.
- The 50% balance (full) payment must be made before delivery can be arranged.
- Title to goods will pass from Spitfire Doors Limited to the Customer on signing of the Delivery Note, only if the goods have been paid for in full, including any additional charges that may be applied after the order has been placed.
- Customers must check each order carefully to avoid errors. Changes to orders can only be accepted within 24 hours of placing it, after that time changes may incur additional charges and extend the delivery time.
- Spitfire Doors Limited shall not be held responsible for any incidental work or expenses arising out of or because of any defect in our product or failure to deliver within the specified timeframe. In the event of goods proving to be defective (manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of the faulty goods.
- We reserve the right to change or withdraw any items in our range, as well as change their prices without prior notice.
- Bespoke product quotes are valid for up to 30 days.
- Delivery
- Lead times quoted are non-binding. Delivery lead times can be affected by transport issues in continental Europe or in the UK.
- Spitfire Doors Limited may use an affiliate distribution company to deliver nationwide in the United Kingdom, Ireland and the Channel Islands. Should the Customer require delivery to an area not within our remit, special arrangements and pricing may be required. Please contact our sales team for advice.
- Deliveries are pre-arranged between our distribution centre and the Customer to a specific date. Deliveries are usually confirmed 1-2 hours before arrival.
- Should the Customer fail to accept the pre-arranged delivery, another delivery charge will be applied and the delivery will be re-arranged.
- Should there be difficulties to arrange delivery within 14 days of the point at which goods are ready to be delivered, due to Customer related issues (work, holidays etc), additional charges for warehousing may be applied.
- A standard delivery may require up to 8 people to help carry large or heavy goods to the house/property/site, depending on the product purchased.
- Upon delivery, goods will be carried to the property or designated area, but only as far as the ground floor.
- Spitfire can hold your product in stock for up to one month at a cost of £50 per week.
Privacy Policy
Spitfire Doors Limited respect and value how important the privacy of your personal data is, and how this is used, stored and shared. We do not collect and use any personal data that we do not need and only use this information for reasons listed below, and that are consistent with your rights under the law. This Privacy Policy sets out how Spitfire Doors uses and protects any information we may have. Should we ask you to provide certain information by which you can be identified then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from 28/09/2023.
We may collect the following information:
• Name and job title
• Business contact information (including email address)
• Telephone number
What we do with this information:
• We require this information to offer your business our services
• Use for Internal record keeping and Invoicing purposes.
• We may use the information to improve our products and services
• We may send promotional emails about new products/services, special offers or other information which we think you may find interesting. We allow you set your opt in/out preferences in these communications.
Security.
We ensure that your information is completely secure and to prevent unauthorised access or disclosure, we have physical, electronic and managerial procedures in place to safeguard and secure any information we collect.
How we use cookies.
We may track the patterns of behaviour of visitors to our site using a “cookie” which is stored on your browser. The information collected can be used to identify you. You can modify your browser settings to turn cookies ‘off’. A cookie is a small file placed on your computer’s hard drive, cookies helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences from previous searches. We use traffic log cookies to identify which pages on our website are being used, to help us analyse and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Links to other websites.
Our website may contain links to other websites of interest. However, once
you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites as these sites are not governed by this privacy statement. You should look at the privacy statement applicable to each website you visit.
Controlling your personal information.
You may choose to restrict the collection or use of your personal information in the following ways:
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at: Spitfire Doors Limited, Dogrose Hangar, 5 Snape Road, Macclesfield, Cheshire SK10 2NZ or emailing us at info@spitfiredoors.co.uk
• We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the GDPR Act 2018. If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, we will promptly correct this on receipt of instruction.