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Terms and Conditions

/Terms and Conditions
Terms and Conditions 2017-11-20T16:37:10+00:00
  1. General Information and Website Usage
  2. www.spitfiredoors.co.uk is owned and operated by Spitfire Doors Limited, registered in England and Wales. Company Registration Number: 9665503 Registered office address: Spitfire Doors Limited, Dogrose Hangar, 5 Snape Road, Macclesfield SK10 2NZ. VAT registration number: 221 4866 21.
  3. By using this site, users agree to Spitfire Doors Limited usage policy, explained in these Terms & Conditions (below).
  4. This site and the Spitfire Doors trademark belongs to Spitfire Doors Limited. The copyright to the contents of this site is owned by Spitfire Doors Limited or other third parties who have licensed use. Users may download material from this site for their own personal, non-commercial use only, provided all copyright notices are kept intact. Any other copying, redistributing, or publishing of any part of this site in any manner is strictly prohibited.
  5. The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on the Spitfire Doors Limited website belong to Spitfire Doors Limited. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that Spitfire Doors Limited will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.
  6. Products
  7. All Spitfire Doors Limited products, doors and accessories, carry manufacturer’s specific warranties, specified on the product page.
  8. Spitfire Door Limited products are sourced from leading manufacturers, so they have different fitting and/or maintenance instructions and warranty conditions. Please contact our sales team for advice on a particular product/s.
  9. Due to colour and texture variations on powder coated, painted, textured and anodised finishes, the delivered product will not exactly match any picture or any image on a computer screen, although it will be made using the same technology and materials.
  10. All Spitfire products may vary in colour and or texture, therefore we strongly advise customers to purchase all goods for one project at the same time, to avoid variance. For additional goods that you may be hoping to match with goods previously supplied, we are unable to guarantee continuity of product. In any event, Spitfire Doors Limited cannot be held responsible for colour or texture variation on products.
  11. We reserve the right to change manufacturer’s materials without prior notice.
  12. Faults and Warranty
  13. The Customer is obliged to carefully check all goods upon arrival. Any visible faults (glass or breakage, incorrect products or quantities supplied, scratches, dents etc.) must be specified clearly on the Delivery Note for any claims to be considered. PLEASE DO NOT SIGN GOODS AS UNCHECKED, as your signature is acceptance of the goods being in good condition and will cause a claim to be rejected.
  14. Any developed faults must be reported in writing (email, fax or mail) along with a photograph or video of the problem area, during the warranty period. We advise you to contact us to confirm we have received the email or fax and to use a recorded mail service requiring a signature, to avoid delay to any claim. In most cases a site inspection will be carried out to confirm the reported fault.
  15. Any product reported as faulty on the day of delivery must not be fitted, finished or altered, as Spitfire Doors Limited cannot replace products if any alterations have been carried out.
  16. Finishing, fitting, alterations and further maintenance of products can only be carried out according to manufacturer’s instructions supplied by Spitfire Doors Limited prior to or during the delivery of the goods. Any deviation from the manufacturer’s instructions will cause the warranty to be void.
  17. Due to the manufacturing process, goods may sometimes vary slightly in size from those ordered or displayed on our website. This is not considered as a defect and the product is not returnable or refundable.
  18. Any goods purchased as factory seconds, clearance, end of line, ex-display stock or warehouse damaged are sold as seen, do not carry a warranty and are not returnable or refundable.
  19. Conditions of Sale
  20. A 50% deposit must be paid when placing an order, for the order to be accepted. Deposits are non-refundable. Prices quoted will be nett and value added tax (V.A.T) must be added, at the prevailing rate. The estimated delivery lead time is only valid when the 50% deposit has been received.
  21. The 50% balance (full) payment must be made before delivery can be arranged.
  22. Title to goods will pass from Spitfire Doors Limited to the Customer on signing of the Delivery Note, only if the goods have been paid for in full, including any additional charges that may be applied after the order has been placed.
  23. Customers must check each order carefully to avoid errors. Changes to orders can only be accepted within 24 hours of placing it, after that time changes may incur additional charges and extend the delivery time.
  24. Spitfire Doors Limited shall not be held responsible for any incidental work or expenses arising out of or because of any defect in our product or failure to deliver within the specified timeframe. In the event of goods proving to be defective (manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of the faulty goods.
  25. We reserve the right to change or withdraw any items in our range, as well as change their prices without prior notice.
  26. Bespoke product quotes are valid for up to 30 days.
  27. Delivery
  28. Lead times quoted are non-binding. Delivery lead times can be affected by transport issues in continental Europe or in the UK.
  29. Spitfire Doors Limited may use an affiliate distribution company to deliver nationwide in the United Kingdom, Ireland and the Channel Islands. Should the Customer require delivery to an area not within our remit, special arrangements and pricing may be required. Please contact our sales team for advice.
  30. Deliveries are pre-arranged between our distribution centre and the Customer to a specific date. Deliveries are usually confirmed 1-2 hours before arrival.
  31. Should the Customer fail to accept the pre-arranged delivery, another delivery charge will be applied and the delivery will be re-arranged.
  32. Should there be difficulties to arrange delivery within 14 days of the point at which goods are ready to be delivered, due to Customer related issues (work, holidays etc), additional charges for warehousing may be applied.
  33. A standard delivery may require up to 8 people to help carry large or heavy goods to the house/property/site, depending on the product purchased.
  34. Upon delivery, goods will be carried to the property or designated area, but only as far as the ground floor.
  35. Spitfire can hold your product in stock for up to one month at a cost of £50 per week.